Shipping policy
Thank you for shopping with KNF Creations! Below, you'll find details about our shipping process, delivery times, and policies to ensure a smooth shopping experience.
Processing & Shipping Times
- Orders are processed within 3-5 business days (excluding weekends and holidays), however during sales, launches, holidays and unforeseen events it may take up to 6-10 business days to process. This does not include time in transit shipping time.
- Once shipped, delivery times vary based on your location.
- You’ll receive a confirmation email with tracking details once your order has shipped.
Shipping Rates & Carriers
- Shipping costs are calculated at checkout based on package weight and destination.
- We use the following shipping carriers, Canada Post, UPS, FedEx for reliable delivery.
- Free shipping is for all purchases over $100 (after any discounts and does not include taxes)
Lost, Stolen, or Delayed Packages
- Once a package leaves our facility, it is in the hands of the carrier.
- If your order is delayed, lost, or marked as delivered but not received, please contact the carrier first. If you need further assistance, email us at contact@knfcreations.com.
- We are not responsible for incorrect shipping addresses. Please double-check your details before completing your order.
Order Changes & Cancellations
- We typically do not change orders once they are placed directly for processing. If you do require a change please contact us as soon as possible at contact@knfcreations.com
- Once an order has shipped, we cannot make changes.
Damaged or Incorrect Orders
- If you receive a damaged or incorrect item, please email us at contact@knfcreations as soon as possible. Attach photos of the issue so we can assist you promptly.
For any shipping-related questions, feel free to contact us!