Refund policy
Refund & Return Policy
At KNF Creations, we take pride in crafting high-quality, natural skincare, haircare, and home scent products. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Returns & Exchanges
Due to the nature of our products, we generally do not accept returns for hygiene and safety reasons. However, we want you to be happy with your order. If you experience any issues, please contact us within 1 days of receiving your order.
We may offer a replacement or store credit for the following situations:
- You received the wrong item
- Your product arrived damaged or defective (photo proof required)
We do not offer refunds for:
- Change of mind or personal preference
- Items that have been opened or used
- Delayed shipments due to courier issues
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email us at contact@knfcreations.com as soon as possible:
- Your order number
- Photos of the damaged or incorrect item
We will review your request and arrange a replacement or store credit if applicable.
Cancellations
If you need to cancel or modify an order, please contact us as soon as possible after placing your order. Once an order has shipped, we cannot make changes or issue a refund.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If this happens, please contact the shipping carrier directly.
For any questions about our refund policy, feel free to reach out!